Contact Us
Questions about an order, a product, or one of our elegant French-inspired scarves? Our customer care team is here to help.
We Are Here to Help
At elnaviq, we believe a great customer experience begins with thoughtful attention and straightforward support. Whether you have a question about your order, need more information about a product, or simply want to share your feedback, our team is here to assist you.
Our collections embrace understated French luxury, featuring elegant square scarves, refined twilly scarves, sophisticated bag scarves, timeless fashion accessories, and thoughtfully curated scarf sets and gifts. If you need help with product details, materials, dimensions, styling suggestions, fabric care instructions, or general use guidance, feel free to contact us.
How to Reach Us
Contact Our Team
For questions about orders, shipping, product information, returns, website issues or general inquiries, please contact us using the email address or form below.
elnaviq is an online fashion accessories brand specializing in French-inspired, understated luxury scarves and timeless styling essentials, operated by Chengdu Xingkong Liangchen Technology Co., Ltd.
How Can We Help?
Use the form below to send us your question. If your message relates to an existing order, including your order number will help us review your request more efficiently.
Quick Assistance
Track Your Order
→Once your order ships, tracking information will be sent to the email address used at checkout so you can follow the progress of your package.
Returns & Exchanges
↻If you need help with a return, exchange or refund, please contact us within 30 days of receiving your order and review our Refund Policy for the applicable eligibility requirements and instructions.
Product Care & Styling Guidance
✦Need more information about a square scarf, twilly scarf, bag scarf, or elegant scarf gift set? Send us the product name and your question, and we will help with available product details, fabric composition, dimensions, styling suggestions, delicate fabric care instructions, and general guidance for maintaining the beauty of your accessories.
Timeless Elegance in Every Detail.
We are here to help with the details that make your elnaviq experience easier — from product questions and order support to shipping, returns and general guidance about our French-inspired scarves and refined fashion accessories.
Whether you are choosing an elegant square scarf, discovering a refined twilly, finding the perfect bag scarf, selecting a thoughtful scarf gift set, or looking for fabric care and styling inspiration, our customer care team is ready to assist.