Terms of Service

WEBSITE TERMS

Welcome to elnaviq. These Terms of Service govern your access to and use of elnaviq.com, including purchases made through our online store. By visiting our website, creating an account or placing an order, you agree to these Terms and the policies published on our website.

Last updated: October 10th, 2026
BUSINESS INFORMATION

The Company Behind elnaviq

elnaviq is an online fashion accessories retailer specializing in French-inspired, understated luxury scarves, elegant square scarves, refined twilly scarves, bag scarves and thoughtfully curated scarf sets and gifts, operated by Chengdu Xingkong Liangchen Technology Co., Ltd. When you place an order through elnaviq.com, your purchase transaction is with Chengdu Xingkong Liangchen Technology Co., Ltd., subject to these Terms and the policies published on our website.

LEGAL ENTITY
Chengdu Xingkong Liangchen Technology Co., Ltd.
REGISTERED ADDRESS
Room 3026 (No. 141), 30th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan'an Subdistrict, Tianfu New Area, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
WEBSITE
elnaviq.com
01

Intellectual Property & Content

Content appearing on elnaviq.com, including product photography, brand names, logos, written descriptions, graphics, layouts, scarf collection concepts, original prints, patterns and visual materials, is owned by or licensed to elnaviq and is protected by applicable intellectual property laws.

We Welcome

We are happy to see customers share how elnaviq's French-inspired scarves, elegant square scarves, refined twilly scarves, bag scarves and timeless fashion accessories complement their personal style and become part of their everyday wardrobes.

What Is Not Permitted

You may not reproduce, copy, republish, distribute, modify, commercially exploit or otherwise use elnaviq product images, logos, written content, original patterns, designs or other website materials for commercial purposes without our prior written permission.

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Nothing in these Terms transfers ownership of elnaviq intellectual property or grants a commercial license to use our content except where we expressly agree in writing.

02

Accuracy of Information

Product Appearance & Minor Variations

We make reasonable efforts to present the colors, fabrics, materials, textures, dimensions, printed patterns and design details of elnaviq scarves and fashion accessories as accurately as possible.

Actual appearance may vary slightly because of lighting, photography, screen settings, display technology, fabric textures, printing techniques, manufacturing processes or natural variations in individual products.

These minor visual differences do not necessarily indicate a defect or difference in the intended function of the product.

Product Information

Product descriptions may include information regarding materials, fabric composition, dimensions, sizes, printed designs, decorative details, care instructions and intended styling uses. Fabric drape, texture, finish, color appearance and suitability for different styling methods may vary between products. Please review the information available on each product page before placing an order.

Please review the individual product page and any accompanying instructions before using a product.

Right to Correct

We may correct errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, specifications, inventory availability or other website information.

If a material error affects an order you have already placed, we may contact you to clarify the issue. Where appropriate, the affected order may be cancelled and the applicable payment refunded.

03

Your Account Security

You may have the option to create an elnaviq account to make shopping, checkout and order management more convenient.

You are responsible for maintaining the confidentiality of your account information, password and other login credentials, and for activity carried out through your account to the extent permitted by applicable law.

If you believe your account or login credentials have been accessed or used without authorization, please contact us promptly.

04

Prohibited Conduct

To help maintain a secure and reliable shopping environment, you agree not to misuse elnaviq.com or our services.

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Use automated scraping, data-mining, bots or similar technologies to collect website content or data without authorization.

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Submit fraudulent, misleading, deceptive or intentionally manipulated reviews, claims, communications or other content.

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Attempt to gain unauthorized access to elnaviq.com, customer accounts, systems, databases, servers or networks.

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Copy, reproduce or commercially exploit elnaviq website content, branding, scarf patterns, product imagery or other protected material without permission.

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Introduce harmful code, interfere with website performance, disrupt security features or otherwise interfere with the normal operation of our services.

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Use elnaviq.com or our services for unlawful activity, fraud or conduct that violates applicable laws or the rights of another person.

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elnaviq may restrict or terminate access to our services where we reasonably believe these Terms have been materially violated or the security of our website, customers or business may be at risk.

05

Pricing & Payments

Pricing Adjustments

Product prices, promotions, discounts and availability may change from time to time.

Once an order has been successfully placed and payment has been confirmed, a later change to the listed product price will not change the price of that confirmed order, except where an obvious pricing or listing error must be corrected in accordance with applicable law.

Secure Payments

Payments are processed through third-party payment providers and payment gateways that support secure transaction processing.

elnaviq does not store your complete credit card number or card verification value (CVV) on our own servers.

Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount shown during checkout.

06

Product Use & Limitation of Liability

Appropriate Product Use

elnaviq offers French-inspired scarves and fashion accessories intended for the uses described on their respective product pages. These may include elegant square scarves, twilly scarves, bag scarves, neck scarves, decorative hair scarves, scarf sets and thoughtfully curated fashion gifts.

You are responsible for using products reasonably and following any applicable wearing, styling, cleaning, care or safety instructions supplied with the product or shown on the product page.

Fit & Wearing Guidance

Choose scarves and accessories suitable for your intended styling preferences and occasions. When styling a scarf around the neck, in the hair, on a handbag or as a decorative accessory, ensure it is comfortably and securely positioned without excessive tightening or tension. Keep loose fabric away from moving machinery, open flames and situations where it may become caught or entangled. Discontinue use if an item causes discomfort or irritation.

Scarf Styling & Material Suitability

Styling results, fabric drape, comfort and suitability may vary depending on the scarf's size, fabric composition, texture, shape, tying technique and individual preferences. Square scarves, twilly scarves and bag scarves may offer different styling possibilities depending on their proportions and materials. Please review each product's specifications and avoid pulling, twisting or fastening delicate fabrics in a way that may cause damage, excessive tension or permanent deformation.

Care & Safe Use

Clean and care for your scarves and fashion accessories according to the instructions supplied with the product or shown on its product page. Fabric care methods may differ for silk, satin, polyester blends and other textile materials. Avoid excessive heat, harsh chemicals, rough surfaces, prolonged exposure to direct sunlight and conditions that could damage delicate fabrics, printed patterns, stitching or decorative finishes. Unless specifically identified otherwise, elnaviq products are intended as fashion accessories and should not be treated as children's toys.

Limitation of Liability

To the extent permitted by applicable law, elnaviq and its operator are not responsible for loss or damage caused by improper handling, misuse, accidents, unauthorized modification, failure to follow product instructions or use of a product in a manner inconsistent with its intended purpose.

While we take reasonable steps to maintain the accuracy, security and availability of elnaviq.com, we cannot guarantee uninterrupted or error-free access at all times.

To the fullest extent permitted by applicable law, elnaviq and its operator will not be liable for indirect, incidental or consequential losses arising from use of the website or products where such liability may lawfully be excluded or limited.

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Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable consumer law.

07

Governing Law

These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the People's Republic of China.

Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights or protections that may apply to you under the laws of your place of residence.

If a dispute or concern arises regarding an order, our website or these Terms, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith communication and a reasonable resolution process.

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Consumer Rights

These Terms should be read together with our Refund Policy, Shipping Policy and Privacy Notice. Where mandatory law gives you additional rights, those rights continue to apply.

CUSTOMER SUPPORT

Contact Us

If you have questions regarding these Terms of Service, an order or your use of elnaviq.com, please contact our customer care team.

WEBSITE
elnaviq.com

elnaviq and elnaviq.com are operated by Chengdu Xingkong Liangchen Technology Co., Ltd.

elnaviq Timeless Elegance, Effortlessly Worn